Your most frequently asked questions
Thinking about adding a dog crate or outdoor kennel to your home? It is natural to have a few questions before you decide. We have gathered the most common enquiries from our community to help you choose with confidence and create the perfect, secure den for your loyal companion.
What products do you propose?
We sell a range of dog containment and housing products intended for everyday use by dog owners. Our current selection includes dog crates, dog runs and dog kennels designed for both indoor and outdoor environments.
Where do you ship from?
Orders are dispatched from our European distribution centre (Netherlands) to our UK customers.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress online.
What if my item arrives damaged, incomplete or incorrect?
If your order arrives damaged, faulty or incorrect, please contact our customer support team immediately and provide clear photos of the issue. We will arrange a repair, replacement, or full refund (including all return shipping costs) in accordance with the UK Consumer Rights Act 2015 and with our Return and Refund Policy.
Are dog crates, runs or houses suitable for all dog breeds?
Our products are designed for general use by dog owners. However, suitability may vary depending on your dog’s size, breed and behaviour.
We recommend reviewing the product description and listed dimensions carefully before purchasing to ensure the item is appropriate for your needs.
