Terms of Service

Section 1 - Overview

Welcome to Canis Den! The terms “we,” “us,” and “our” refer to https://canisden.com/. Canis Den operates this store and website, including all related information, content, features, tools, products and services to provide you, the customer, with a curated shopping experience (the “Services”). Canis Den is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with our Privacy Policy, describe your rights and responsibilities. By using our Services, you agree to these Terms. If you do not agree, you must not use or access our Services. These Terms do not affect your statutory rights as a consumer under the UK Consumer Rights Act 2015.

Section 2 - Access and Account

By agreeing to these Terms, you represent that you are at least 18 years of age (the age of majority in the UK). To use certain Services, you may be required to provide information such as email, billing, and shipping details. You warrant that all information provided is accurate and complete. You are responsible for maintaining the security of your account and credentials.

Section 3 - Our Products and Statutory Rights

We make every effort to display product colours and images accurately. However, we cannot guarantee that your device’s display will be completely accurate. Under the Consumer Rights Act 2015, we have a legal duty to supply products that are:

  • Of satisfactory quality;
  • Fit for their intended purpose; and
  • As described on our website.

Descriptions and pricing are subject to change without notice at our sole discretion.

Section 4 - Orders and Cancellation Rights

When you place an order, you are making an offer to purchase. Acceptance occurs only when we confirm your order and process payment. Statutory Cancellation Rights: As a UK consumer, you have the right to cancel your order within 14 days of receiving your goods, in accordance with UK consumer law. At Canis Den, we extend this period and allow returns within 30 days of delivery. Please refer to our Return and Refund Policy for full details.

Section 5 - Prices & Billing

Prices displayed on the website include applicable VAT where required. Shipping is free unless otherwise stated. You agree to provide current, complete and accurate account information for all purchases. You are responsible for ensuring your billing and shipping details are correct at the time of purchase. We reserve the right to refuse or cancel any order you place with us.

Section 6 - Shipping and Risk

While we provide estimated delivery times, these are not guaranteed. Under UK Law, the risk of loss or damage to the products passes to you only when the products come into your physical possession (or the possession of a person identified by you to take possession of the goods).

Section 7 - Intellectual Property

All content on the Services (trademarks, text, images, etc.) is owned by Canis Den, its affiliates, or licensors and is protected by UK and international intellectual property laws. You are granted a limited licence for personal, non-commercial use only. Any unauthorised reproduction or distribution is strictly prohibited.

Section 8 - Relationship with Shopify

Our store is hosted by Shopify Inc. You acknowledge that your contract for purchase is directly with Canis Den. Shopify provides the platform but is not a party to the transaction and, to the extent permitted by law, is not responsible for any claims arising from your purchase.

Section 9 - Privacy Policy

Your submission of personal information is governed by our Privacy Policy, which is compliant with the UK GDPR and Data Protection Act 2018. Please review it to understand our data practices.

Section 10 - Prohibited Uses

You may not use the Services for any unlawful purpose, to infringe on intellectual property, or to transmit malicious code. We reserve the right to terminate your access for any violation of these prohibited uses.

Section 11 - Disclaimer of Warranties; Limitation of Liability

Nothing in these Terms shall limit or exclude our liability for:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Breach of the terms implied by the Consumer Rights Act 2015 (satisfactory quality, fit for purpose, etc.);
  • Any other matter for which it would be illegal to exclude or limit liability.

Subject to the above, Canis Den shall not be liable for indirect, incidental, or consequential damages arising from your use of the Services.

Section 12 - Indemnification

You agree to indemnify Canis Den and its affiliates against any third-party claims arising from your breach of these Terms or your violation of any law or third-party rights.

Section 13 - Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

Section 14 - Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales (or the courts of Scotland or Northern Ireland if you reside there).

Section 15 - Changes to Terms

We reserve the right to update these Terms. Material changes will be notified to you as required by law. Your continued use of the Services after changes are posted constitutes acceptance.

Section 16 - Contact Information

If you have any questions, our customer service is available Monday to Friday, from 8 AM to 6 PM (GMT/BST). We respond to all enquiries within 24 hours.

Email: info@canisden.com
Phone: +44 20 4577 2431
Address: 200 Rue de la Croix Nivert, 75015 Paris, France