Payment Policy

Thank you for shopping with Canis Den! Please read our payment policy carefully to ensure you understand the terms and conditions that apply to transactions made through our website. If you have any questions, please feel free to contact our customer service team. You can easily get in touch with us via our Contact page; we are delighted to help.

Accepted Payment Methods

We currently accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Debit and Credit Cards
  • Apple Pay
  • PayPal

Payment Security

The security of your payment is our top priority. Our store is powered by Shopify, which is Level 1 PCI DSS compliant. We use industry-standard 256-bit SSL encryption technologies to ensure that your personal and financial information is secure during the checkout process. For your protection, we also support Strong Customer Authentication (SCA) where required by your bank.

Payment Processing

We process payments immediately at the time of purchase. All transactions are screened for fraud and unauthorised activity. Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.

Currency and Taxes

Our website processes all payments in British Pounds (GBP - £). In accordance with UK regulations, all prices displayed on our website are inclusive of VAT at the applicable rate, unless stated otherwise.

All prices displayed on our website include applicable VAT and customs duties. There are no additional import charges or hidden fees for our customers upon delivery. We handle all customs formalities to ensure a smooth delivery experience.

Failed Transactions

If your payment is declined or fails, please follow these steps:

  • Check that your card details, billing address, or Apple Pay account information have been entered correctly.
  • Ensure that your payment card is authorised for online and international transactions.
  • Contact your bank or payment provider for more information regarding the decline.
  • If the problem persists, please contact our support team; we are ready to assist you.

Refunds and Disputes

For detailed information about refunds, cancellations, or how we handle payment disputes, please refer to our Return and Refund Policy.

For Further Inquiries

If you have any questions, our customer service is available Monday to Friday, from 8 AM to 6 PM (GMT/BST). We respond to all enquiries within 24 hours.

Email: info@canisden.com
Phone: +44 20 4577 2431
Address: 200 Rue de la Croix Nivert, 75015 Paris, France