Privacy Policy

Last updated: 13/03/2026

Canis Den ("we", "us", or "our") operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). For the purposes of the UK General Data Protection Regulation (UK GDPR), Canis Den is the data controller of your personal information.

https://canisden.com/ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Payment card information, transaction details, and payment confirmation.
  • Account information: Username, password, security questions, and preferences.
  • Transaction information: Items viewed, cart contents, wishlist, purchases, returns, and order history.
  • Device and Usage information: IP address, browser type, device identifiers, and how you navigate the Services through cookies and similar technologies.

2. Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal information:

  • Performance of a Contract: To provide the Services, process payments, and fulfil orders.
  • Legitimate Interests: To improve our Services, prevent fraud, and conduct direct marketing (where permitted).
  • Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., subscribing to a newsletter or non-essential cookies).
  • Legal Obligation: To comply with our legal and regulatory duties.

3. How We Use Your Personal Information

  • Providing Services: To process your payments, fulfil orders, manage your account, and arrange shipping.
  • Marketing and Advertising: To send promotional communications and show targeted ads based on your interests. You can opt-out at any time.
  • Security and Fraud Prevention: To authenticate accounts and detect malicious activity.
  • Communication: To provide customer support and maintain our relationship with you.

4. How We Disclose Personal Information

We may share your personal information with:

  • Shopify and Service Providers: For IT management, payment processing, data analytics, and shipping.
  • Business and Marketing Partners: To provide personalised advertising.
  • Legal Obligations: To comply with applicable laws, respond to subpoenas, or protect our rights.

5. International Transfers

As we use Shopify and other global service providers, your personal information may be transferred to, and processed in, countries outside the UK (such as Canada or the USA). When we transfer your personal information out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Transferring data to countries deemed to provide an adequate level of protection by the UK Government.
  • Using the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the European Commission's Standard Contractual Clauses.

6. Your Rights

Under UK data protection law, you have the following rights:

  • Right of Access: You have the right to ask us for copies of your personal information.
  • Right to Rectification: You have the right to ask us to rectify information you think is inaccurate.
  • Right to Erasure: You have the right to ask us to erase your personal information in certain circumstances.
  • Right to Restriction of Processing: You have the right to ask us to restrict the processing of your personal information.
  • Right to Object: You have the right to object to the processing of your personal data (e.g., for direct marketing).
  • Right to Data Portability: You have the right to ask that we transfer the information you gave us to another organisation.

7. Children's Data

The Services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with data, please contact us to request its deletion.

8. Security and Retention

We implement appropriate security measures to protect your data. We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details below. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).

10. Cookies and Similar Technologies

We use cookies to power and improve our Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services.

  • Strictly Necessary Cookies: These are essential for the website to function (e.g., to manage your shopping cart or session).
  • Performance and Analytics Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website.
  • Advertising and Targeting Cookies: These record your visit to our website, the pages you have visited, and the links you have followed to make our website and advertising more relevant to your interests.

Most browsers automatically accept cookies, but you can choose to set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies can negatively impact your user experience and may cause parts of our Services to stop working properly.

11. Contact

If you have any questions, our customer service is available Monday to Friday, from 8 AM to 6 PM (GMT/BST). We respond to all enquiries within 24 hours.

Email: info@canisden.com
Phone: +44 20 4577 2431
Address: 200 Rue de la Croix Nivert, 75015 Paris, France