Shipping Policy
At Canis Den, we aim to deliver your order as quickly and smoothly as possible. Below you will find all the details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us; we are here to help.
1. Where We Ship
We currently ship exclusively to addresses within the United Kingdom.
Orders are dispatched from our European distribution centre (Netherlands) to our UK customers.
2. Handling Time
Orders are processed within 1–2 business days (Monday to Friday). If you place an order after 11:00 AM (GMT/BST), it will be processed on the next business day.
3. Delivery Timeframes
Shipping within the UK:
- Standard Delivery: The estimated delivery time is 2–5 business days.
Please note: In accordance with UK consumer law, if we do not deliver your goods within 30 days of the order confirmation (unless a longer period was agreed), you have the right to cancel your order for a full refund.
4. Shipping Costs
- Free Standard Shipping is available on all orders within the United Kingdom. No minimum spend is required.
All prices displayed include applicable VAT and customs duties. For more details, please see Section 8.
5. Shipping Carriers
To ensure your order arrives safely and efficiently, we partner with reputable UK carriers, primarily Royal Mail or DPD.
6. Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email containing a tracking number and a link to follow your package's progress online.
7. Returns Shipping Costs
Please note that while we offer free delivery on all orders, customers are responsible for the cost of return shipping for "change of mind" returns. If the item is faulty or incorrect, Canis Den will cover the return shipping costs. For more information on how to return an item, please refer to our Return and Refund Policy.
8. Customs, Duties and Taxes
We want your shopping experience to be worry-free. For all orders delivered to the United Kingdom, Canis Den handles all customs formalities and import duties. The price you see at checkout is the final price you pay. There are no additional charges, hidden fees, or VAT requests from the courier upon delivery.
9. Contact Us
If you have any questions, our customer service is available Monday to Friday, from 8 AM to 6 PM (GMT/BST). We respond to all enquiries within 24 hours.
Email: info@canisden.com
Phone: +44 20 4577 2431
Address: 200 Rue de la Croix Nivert, 75015 Paris, France